Turning Player Interactions Into Measurable Growth
We don’t just support your players.
We activate them, re-engage them, and retain them—profitably.
At Converst, we specialize in helping iGaming operators boost revenue and loyalty through high-performance customer engagement. Our full-stack offering spans support, activation, reactivation, and VIP retention—each powered by native-speaking teams, smart campaign logic, and purpose-built internal systems.
At Converst, we specialize in helping iGaming operators boost revenue and loyalty through high-performance customer engagement. Our full-stack offering spans support, activation, reactivation, and VIP retention—each powered by native-speaking teams, smart campaign logic, and purpose-built internal systems.
24/7 Multilingual Customer Support
>95% CSAT
<0.25 sec 1st Response
<360 sec Average Handle
- Round-the-clock support for regular and VIP players
- Casino, sports betting, and lottery expertise
- Multilingual agents trained in empathy and resolution
- Incident handling, escalation, and technical troubleshooting
- Integrated CRM campaigns with tailored player incentives
- Live performance dashboards tailored to your KPIs
Launch-ready. Brand-aligned. Measurably effective.
Player Activation Campaigns
8% Conversion Rate
>33% 2nd Month Retention
>51% Contact rate
- Contact within 24 hours of registration
- 100% native-speaking agents in 9 languages
- Payment issue detection and resolution
- Smart offer matching and player surveys
- Customizable campaign logic
- Real-time dashboard reporting
Turn silent registrations into first-time depositors—fast.
Reactivations
>23% Conversion
>37% Retention
420% ROI in Year 1
- Personal, human-led outreach across 8 channels
- Segmentation based on player aging
- Custom messaging that drives second-chance deposits
- Live visibility into ROI and campaign status
Reclaim lapsed players with minimal cost and maximum impact.
VIP Concierge Services
85% 12-Month Retention
96% CSAT
450% ROI
- 24/7 VIP agents & native-speaking account managers
- Individualized reward structures and relationship nurturing
- AI-driven QA for excellence at scale
- GDPR, RG, and AML-certified handling
Build lasting loyalty with elite-level care for your highest-value users.
Why It Works
No Guesswork
Real-time dashboards. Full transparency.
No Upfront Risk
Revenue-share model. Pay only when we perform.
No Barriers
Smooth integration and fast onboarding.
No Compromise
Certified compliance, bulletproof data security.