360° Retention Service Partner

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360° PLAYER RETENTION

  • CRM Retention - keep active players engaged and reduce churn
  • Player Re-Activation - win back players who've gone quit and turn new registration into first-time FTD.
  • Customer Support - Solve the problem, keep the player
  • VIP Priority Service - personal key account managers

RE-ACTIVATION

  • Multichannel outreach across live calls, SMS and email
  • Native-speaking teams
  • Converst-R segmentation by deposit behaviour
  • Live campaign reporting• Certified handling under GDPR, responsible gambling and AML standards

Turn Dormant Players Back Into Revenue

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CRM RETENTION

  • End-to-end player journeys and CRM flows
  • Automation & GEO related Segmentation
  • Bonuses and gamification aligned to player psychology
  • Multichannel communication
  • Retention-led promotional calendars

Maximize LTV, From First Bet to Lifetime Player

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CUSTOMER SUPPORT

  • 24/7 multilingual, native-speaking support
  • AI chatbot support across 120+ languages
  • 2nd level Incident handling and escalation
  • Compliance-trained agents, RG and AML certified

Human Led. AI Powered.

VIP MANAGEMENT

  • Key account managers assigned to VIP players
  • 100% native-speaking managers
  • Proactive engagement based on player behavior
  • Personal relationship management, not automated outreach
  • Live QA shadowing on calls and chats for continuous quality control

VIP Management Build Around Your Players

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WHY CONVERST

No Guesswork

Real-time dashboards and full transparency.

Performance Based Partnership

You pay when we perform.

Protection Build In

GDPR, RG and AML-certified processes, with data security built in.

Seamless Integration

Fast onboarding and smooth integration.