Terms & Conditions

1. Introduction

These Terms and Conditions (“Terms”) constitute a legally binding agreement between you, whether personally or on behalf of a business entity (“Client”, “you”, or “your”) and Converst Ltd. (“Converst”, “Company”, “we”, “us”, or “our”), regarding your access to and use of our services, including but not limited to the website located at www.converst.com and any related media channels, mobile sites or other platforms (collectively, the “Website” or “Platform”).

By contacting us, or by accessing or using our Website and/or services, you agree to be bound by these Terms unless there is other contractual arrangement between us and you. Please read them carefully before proceeding. If you do not agree, you are expressly prohibited from accessing or using our Website and services, and you must discontinue all use immediately.

Supplemental terms, conditions or policies that may be posted on the Website or separately agreed upon between you and Converst are hereby expressly incorporated into these Terms by reference.

We reserve the right, at our sole discretion, to amend or update these Terms at any time. Any such changes will be effective upon posting, and we will update the “Effective Date” at the bottom of these Terms accordingly. Your continued use of the Website or services after any such update constitutes your acceptance of the revised Terms. It is your responsibility to review these Terms periodically.

The information and services provided by Converst are not intended for distribution or use by any person or entity in any jurisdiction where such distribution or use would be contrary to applicable laws or regulations, or where it would subject Converst to registration or regulatory obligations within such jurisdiction.

By accessing or using the Website and/or services, you represent and warrant that your use complies with all applicable laws and regulations.

2. Scope of Services

Converst provides business-to-business customer support and related services, including but not limited to:

  • multilingual player support for casino, sports betting, and lottery platforms;
  • incident handling, escalation, and technical troubleshooting;
  • CRM campaign execution;
  • performance monitoring and reporting;
  • VIP player management.

Converst does not operate gambling platforms, provide betting services, or act as a gaming operator. Our role is limited to support, customer experience, and related business services.

3. Eligibility

The Website and services are intended for users who are at least 18 years of age. By using the Website and services, you confirm that you are of legal age in your jurisdiction of residence.

If you are accessing the Website on behalf of a minor, you represent that you have full legal authority as parent or guardian to consent to these Terms on their behalf.

4. Use of Services

4.1. User Representations

By using the Website, you represent and warrant that:

  1. you have the full legal capacity and authority to enter into and comply with these Terms, either on your own behalf or on behalf of the business entity you represent;
  2. you are at least eighteen (18) years of age, or the age of legal majority in your jurisdiction, whichever is higher;
  3. if you act on behalf of a company, organization, or other legal entity, you are duly authorized to bind such entity to these Terms;
  4. you will not access the Website through automated or non-human means, including but not limited to bots, scripts, or unauthorized tools;
  5. you will not use the Website for any unlawful, unauthorized, fraudulent, or prohibited purpose;
  6. your use of the Website will not violate any applicable law or regulation.
4.2. Prohibited Activities

The Website and services are made available exclusively for lawful business purposes in connection with evaluating, integrating, or receiving the customer support solutions offered by Converst.

By accessing or using the Website, you agree that you will not, directly or indirectly:

  • use the Website or services for any unlawful, unauthorized, fraudulent, or abusive purpose;
  • engage in conduct intended to mislead, defraud, or otherwise harm Converst, our employees, our clients, or other users;
  • circumvent or interfere with any security-related features of the Website;
  • disparage, damage, or otherwise impair the reputation or goodwill of Converst;
  • upload, transmit, or attempt to distribute viruses, malicious code, spyware, or any material that disrupts or interferes with the functionality, security, or availability of the Website;
  • access the Website through automated or non-human means, including but not limited to bots, scripts, scrapers, or other data extraction tools, except as expressly permitted;
  • copy, adapt, decompile, disassemble, reverse engineer, or otherwise attempt to derive the source code, logic, or proprietary processes of the Website or services;
  • impersonate any person, misrepresent your identity, or misrepresent your authority to act on behalf of a business entity;
  • attempt to gain unauthorized access to any portion of the Website or systems connected to it;
  • use the Website to compete with Converst or to develop, offer, or promote services substantially similar to those provided by us;
  • use the Website in violation of any applicable laws or regulations, including those relating to data protection, gaming, gambling, and customer communications.

Converst reserves the right to monitor compliance with this section and to suspend or terminate access to the Website and services, without liability, in the event of a violation.

4.3. Website Management

We reserve the right, but not the obligation, to:

  • monitor the Website and the use of our services for compliance with these Terms and applicable law;
  • report such activity to law enforcement or regulatory authorities;
  • suspend or terminate access to the Website;
  • remove or disable any content, data, or material that in our judgment is unlawful, harmful, excessive in size, technically disruptive, or otherwise burdensome to our systems.

We further reserve the right to manage and operate the Website in a manner designed to safeguard our rights, protect the integrity and availability of our systems, and ensure the proper delivery of our services.

5. Intellectual Property

All rights in our Website, services, and related materials (including content, branding, technology, processes, training, and documentation) are owned by Converst or lawfully licensed to us. This also includes our trademarks, trade names, and logos. These are protected by copyright, trademark, and other applicable intellectual property laws.

You may use the Website and Content only as necessary to access our services for your own internal business purposes. Unless expressly permitted by us in writing, you may not:

  • copy, distribute, sell, or commercially exploit our Content or Marks;
  • alter, reverse engineer, or create derivative works of our technology;
  • remove or modify proprietary notices.

We grant you a limited, non-exclusive, non-transferable licence to use the Website and Content in line with these Terms. All other rights remain with Converst.

6. Liability and Indemnity

To the extent permitted by law, Converst and its directors, employees, contractors, and agents shall not be liable for any indirect or consequential losses, including loss of profit, revenue, data, goodwill, or business opportunities, arising from your use of the Website or our services.

You agree to indemnify and hold harmless Converst and their officers, employees, and contractors against any claims, losses, damages, or expenses arising from:

  • your use of the Website or services,
  • your breach of these Terms,
  • violation of applicable law, or
  • infringement of third-party rights.

7. Data Protection

We implement appropriate technical and organisational measures to protect our systems and the data processed through our platform.

Personal data may be processed by Converst or by carefully selected third parties supporting our services. Such processing will always comply with our Privacy Policy and with applicable data protection laws, including the GDPR.

8. Term and Termination

These Terms apply for as long as you use the Website or our services.

Converst may restrict, suspend, or terminate your access if you breach these Terms, violate applicable law, misuse the Website, or act in a way that may harm Converst, our clients, or our systems.

9. Disclaimer

The Website is provided on an “as is” and “as available” basis, and you use it at your own risk. To the extent permitted by law, Converst gives no warranties, express or implied, regarding the accuracy, completeness, reliability, or availability of the Website or its content.

10. Complaints

If you wish to make an inquiry or complaint regarding our services, please contact our customer service team at [email protected].

11. Governing Law and Dispute Resolution

These Terms, and any matters arising out of or in connection with them, shall be governed by and construed in accordance with the laws of the Republic of Bulgaria, without reference to conflict of law rules.

Any dispute, controversy, or claim shall fall within the exclusive jurisdiction of the competent courts of Sofia, Bulgaria.

12. Contact

If you have any questions regarding these Terms of Use or the Website, you may contact us at: [email protected]